Welcome to the World of Echelon Hair, the Best in 100% VIRGIN INDIAN HAIR, directly from the Source.

info@echelonworld.com 212.372.3435
Terms and Conditions: 

Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.

 

We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture. Our natural hair comes in a straight, wavy or curly pattern; the color will range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. Please be forewarned, if you are dissatisfied with the color or texture, we will exchange your purchase one time only. You may request a prepaid label to send back your hair and we will do our best to meet your request based on the inventory on hand. If you are still dissatisfied with the color or texture of your purchase, any future exchanges must be done at your expense.

 

REFUND POLICY

 

Please Note that Refund Requests must be made within 7 days of purchase and Exchange Requests  must be made within 14 days of Purchase and meet the criteria outlined below:

 

To receive a full refund, you return MUST meet the following criteria:

  • Requests must be made within 7 days of receipt of your order.
  • Hair must NOT have been installed, colored, cut, or altered in any manner

Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, all refund and exchange policies are voided.

  • The hair must be in its original bundle and not be untied at the top.
  • The hair must be in its original packaging.
  • A 15% restocking fee will be charged for all returned items.
  • Returned packages must include a copy of the original invoice.
  • Merchandise must be physically received at our store before a return can be granted. Please

allow 48 hours upon receipt. The product must be sent back at your expense. We recommend that you use a shipping provider with a signature confirmation service, and/or insurance to protect your package.

 

Please do not send unauthorized returns. Merchandise returned to Echelon without an RMA cannot be tracked and could be lost. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.

 

 

EXCHANGE POLICY

 

We offer a very liberal exchange policy if the returned product meets the following requirements:

  • Exchange requests must be made within 14 days of receipt of your order.
  • No exchanges will be accepted if the hair product has been altered or used in any way. This

includes hair that has been cut, processed, colored, or untied at the top of the bundle.

  • Shipping and handling are the responsibility of the customer. We further recommend that you

use a shipping provider with a signature confirmation service, and/or insurance to protect your

 

We offer one exchange per original order. You must send the product back before we can process the exchange.

Refund requests must have a Return Merchandise Authorization (RMA) created within 7 days and Exchanges must have a Return Merchandise Authorization (RMA) created within 14 days

of the original order. Refunds will not be permitted after 7 days and Exchanges will not be permitted after 14 days. Please allow 2 business days for your return to be processed.

 

30 Day Product Guarantee

In the very rare occurrence that a problem arises with one of our hair products that cannot be resolved through routine maintenance, we will make every effort to resolve your situation. The steps to determine if there is a genuine problem — and how to resolve it — are as follows:

  • You must contact us within 30 days of receiving your order.
  • You must call Customer Service at (212) 372-3435 and tell us of your concern.
  • Depending on the situation, we may ask you to send photos of your hair problem.

Since most problems can be resolved with a maintenance regimen, we may offer suggestions as what product(s) may help resolve your problem. If the problem cannot be resolved through maintenance, the hair must be sent back to us and received before we can take further action. We handle each situation on a case by case basis.

 

In order for us to determine if your purchase warrants replacement, the entire purchased amount of hair must be completely removed and mailed back to our New York office. All costs for hair removal and mailing the product back to Echelon are the customer’s responsibility. Echelon will thoroughly inspect the product, and if a problem is found, we will send the customer a like product replacement, upon verification of the problem. Echelon will bear the cost to send out the product replacement. If no problem is found, Echelon will send the item, in question, back to the customer without an exchange of product.

Our Exchange and Return policies also apply to our wholesale customers. As stated previously, we do not offer returns or exchanges for customized hair products.

 

For BULK HAIR, if the product has been returned within 30 calendar days from the date of purchase, unused and in its original condition we will exchange the product for something of equal or greater value. Once Bulk Hair has been installed, due to the nature of the product and possibility of incorrect installation which could result in the hair being inverted, the Product Defective Exchange Policy is not applicable.

 

Payment Terms

Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. Please review your order, items and shipping information carefully.  Once submitted, your order and payment will be processed and cannot be changed for any reason without canceling your order. If your order is canceled, your bank will typically hold the authorized funds from between 3 and 5 business days. Unfortunately, this is out of our control so please be sure your order information is accurate.

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.

 

Order Processing

 

Our business hours are Monday through Friday from 10:30 am to 7:00 pm EST. All orders received before 4:00 pm are processed and shipped the same day. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected on the order form.

 

Product Availability

If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.

Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

 

 

Shipping Delays

For your convenience it’s always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partner UPS. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us. mailto:info@echelonworld.com

 

Failed Deliveries / Refused Shipments / Incorrect Shipping Address

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via UPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee UPS charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

 

Lost Shipments

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately at 1-212-372-3435. We will contact UPS right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost a replacement will be sent.

 

International Shipments

All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you’ve placed your order you will be contacted by Customer Service to provide this information.

 

International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer’s responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.

 

Policy Changes

Echelon Hair, reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.

 

Limitation of Liability

Echelon Hair, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Echelon Hair will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Echelon Hair is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Echelon Hair is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

 

Copyrights, And Other Rights

Echelon Hair, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Echelon Hair will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Echelon Hair is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Echelon Hair is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

Images of people or places displayed on the Echelon Hair site are either the property of, or used with permission by, Echelon Hair. Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the Echelon Hair site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program or technology described in any document published by Echelon Hair on this site may be the subject of other intellectual property rights owned by Echelon Hair. Any such right that is not expressly licensed hereunder is reserved by Echelon Hair.

 

Submissions

Apart from your personal information, any communication or material you send to the Echelon Hair site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to the Echlon Hair site may be used by Echelon Hair for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to Echelon Hair, you irrevocably transfer and assign to Echelon Hair, and forever waive and agree never to assert, any copyrights, “moral” rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material. Echelon Hair is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the Echelon Hair site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services

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Discounted Products

Returns, replacements and exchanges are permitted on certain discounted products only. Any purchases made at promotional events, in-store events and online at echelonhair.com using any of the following: Promotional (Promo) Codes,  or any other discounting method provided by Echelon Hair, may be exchanged within 30 calendar days from the date of purchase but may not be returned for a refund. Items purchased on sale may be returned during the 30 calendar days and the sale promotion may be applied to the exchanged item if applicable. For example if the sale was on any length of Natural Curly and the customer wants to exchange it for another length of Natural Curly, they can get the sale price for the exchanged item. If they exchange the Natural Curly hair for Natural Straight, the discount will not apply. Any purchases made at trade shows, or received as prizes or for compensatory purposes are not permitted.

 

Prizes and Compensation

Returns, replacements and exchanges are not permitted on products acquired by the customer through a promotional contest or event. Hair acquired through a compensation contract from any Echelon department is also not eligible for return, replacement or exchange.

No sale is final until approved by Echelon. Echelon reserves the right to withhold approval at its sole discretion.

Programs

Echelon Hair, Reserves the right to cancel or change any program without notice at any time.

Note: If you need further clarification about our Terms and Conditions or have general questions please call 1-212-372-3435 or email us at mailto:info@echelonworld.com.

 

Shipping Information

Our shipping hours are Monday through Friday from 9:00 am to 4:00 pm EST. All orders MUST BE received with any necessary supporting documents (such as a credit card authorization form) and approved for fulfillment before 4:00 pm in order to be shipped the same day. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected during order placement.

Signing for your shipment:

A signature is required for all of our orders to be delivered. It is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please email info@echelonworld.com.

 

For the cardholders protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.

 

Please note: we cannot ship via a traceable method to any post office boxes. Delivery time cannot be guaranteed nor can the package be tracked. We encourage all deliveries be made to a physical address so packages can be tracked.

 

FlatFee Shipping

Shipping Prices are based on UPS standard rates

 

FREE SHIPPING is provided for sales $300 or more.

 

** We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries.

 

Shipping Delays

We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please email info@echelonworld.com.

Transit Times:

All orders ship from NYC, NY. Please see the map below for typical transit times using UPS Ground Shipping. Please note that these times are not guaranteed. For guaranteed delivery, please choose another shipping method.

map

Cancellation Fees

For any shipments returned to us due to a bad address, refusal upon delivery, or Cancellation after 24 hours of placing order; there will be a 20% cancellation fee charged. Shipping and handling charges are non-refundable.

 

Order Processing

Orders are processed within 12 hours of order placement. Contingent on stock Availability, orders are shipped within 24 hours of processing. Once shipped, orders arrive within the time frame selected (US Air, US Ground, Canada Air or International) on the order form.

NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our Obligation to ship any order, we will refund the amount charged to the original credit card.

 

Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

 

Tracking Your Order

Please email: info@echlonworld.com or call 212.372.3435