Welcome to the World of Echelon Hair, the Best in 100% VIRGIN INDIAN HAIR, directly from the Source.

info@echelonworld.com 212.372.3435

Return Policy

Echelon is known for its attention to customer service and high customer satisfaction. We thoroughly inspect all hair before it leaves our factory in India, and re-inspect your order before it leaves our New York store to ensure it is positively correct. If for some reason you are not satisfied with your order or purchase, we do offer a full refund, including applicable shipping costs.

You are STRONGLY ENCOURAGED to thoroughly inspect and examine your hair product before cutting the zip ties or opening the bundles to ensure satisfaction with the product. Please wash, condition & brush hair before installing to check for any potential tangling, shedding or other issues that may occur with natural hair.

After the hair is used, we are very limited with what we can do to help you, if a problem arises. If you would like to return your product, you request within 7 days of receipt of merchandise. Call Customer Service at(212) 372-3435 or email info@echelonworld.com.

To receive a full refund, you return MUST meet the following criteria:

  • Requests must be made within 7 days of receipt of your order.
  • Hair must NOT have been installed, colored, cut, or altered in any manner

Please note: Federal law states you cannot return human hair products that have been used. We adhere

to strict policies in regards to federal law, health regulations, and hygiene concerns. If the item is

removed from the bundle and used in any visible manner, all refund and exchange policies are voided.

• The hair must be in its original bundle and not be untied at the top.

• The hair must be in its original packaging.

• A 15% restocking fee will be charged for all returned items.

• Returned packages must include a copy of the original invoice.

• Merchandise must be physically received at our store before a return can be granted. Please

allow 72 hours upon receipt.

The product must be sent back at your expense. We recommend that you use a shipping provider with a

signature confirmation service, and/or insurance to protect your package.

Please do not send unauthorized returns. Merchandise returned to Echelon without an RMA cannot be

tracked and could be lost. We assume no responsibility for lost items, unauthorized returns, or items

sent to the incorrect address.

Exchange Policy

We offer a very liberal exchange policy if the returned product meets the following our requirements:

• Exchange requests must be made within 14 days of receipt of your order.

• No exchanges will be accepted if the hair product has been altered or used in any way. This

includes hair that has been cut, processed, colored, or untied at the top of the bundle.

• Shipping and handling are the responsibility of the customer. We further recommend that you

use a shipping provider with a signature confirmation service, and/or insurance to protect your

package.

We offer one exchange per original order. You must send the product back before we can process the

exchange.

Refunds and Exchanges must have an Return Merchandise Authorization (RMA) created within 14 days

of the original order. Refunds or Exchanges will not be permitted after 14 days. Please allow 2 business

days for your return to be processed.

30 Day Product Guarantee

In the very rare occurrence that a problem with one of our hair products that cannot be resolved

through routine maintenance, we will make every effort to resolve your situation. Refunds are not

permitted, but we will make every effort to address any quality issues. The steps to determine if there is

a genuine problem — and how to resolve it — are as follows:

• You must contact us within 30 days of receiving your order.

• You must call Customer Service at (212) 372-3435 and tell us of your concern.

• Depending on the situation, we may ask you to send photos of your hair problem.

Since most problems can be resolved with a maintenance regimen, we may offer suggestions as what

product(s) may help resolve your problem. If the problem cannot be resolved through maintenance, the

hair must be sent back to us and received before we can take further action. We handle each situation

on a case by case basis.

In order for us to determine if your purchase warrants replacement, the entire purchased amount of

hair must be completely removed and mailed back to our New York office. All costs for hair removal and

mailing the product back to Echelon are the customer’s responsibility. Echelon will thoroughly inspect

the product, and if a problem is found, we will send the customer a like product replacement, upon

verification of the problem. Echelon Perfect will bear the cost to send out the product replacement. If no

problem is found, Echelon will send the item, in question, back to the customer without an exchange of

product.

Our Exchange and Return policies also apply to our wholesale customers. As stated previously, we do

not offer returns or exchanges for customized hair products.